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The use of Artificial Intelligence (AI) is very common these days and a lot of companies are using it to improve their services. The latest to join this trend is Zomato. The food delivery platform and restaurant aggregator has introduced Zomato AI – a personalised chatbot that will help customers decide what they should order. This feature is gradually rolling out, and according to the company is available exclusively for Zomato Gold customers. Also, it will be available on the latest version of the platform application.
According to a release by the company, Zomato AI is an intelligent and intuitive foodie companion that uses multiple agent framework.
The company said that Zomato AI is equipped with a variety of prompts for different tasks and lets it serve customers at any time. Explaining the framework on the blog, Zomato stated, “Craving a specific dish? Zomato AI will present you with a widget, listing all the restaurants serving your desired dish. Unsure about what to order? No problem! Zomato AI can suggest a list of popular dishes or restaurants, taking the guesswork out of your meal selection.”
The best part is that it allows customers to send multiple messages, to which Zomato AI will respond back in almost real time. This is a unique feature as most AI products allow only one message at a time.
Zomato said that Zomato AI is proficient in handling complex queries. “It’s equipped to answer tough questions like ‘What should I eat when I’m hungover?’ or ‘Can I eat something that is high protein and low carb?’” it said.
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